The law according to EBD LTD Line Management

EBD BIG BOSS:

"Ah Stuart, how are you today, I see you have a deadline coming up in ten days time, well, as we speak that is being moved up and will now be close of play tomorrow.

Oh and that guy you have doing all of the design work, weve just made him redundant as he had no real work to do.

Oh and you cant sign this work off because you are not a designer anymore.

Oh and all of the remaining designers are busy for the next two weeks, and we are getting rid of them as they become freed up anyway...

Oh and we cant accept escalations as this instruction has come down from shit hit the fan level already....

Oh and we are marking you down on your performance report for missing a deadline. Sorry but we have to send them in in advance nowadays and we cant wait to see if you pull off your normal miracle............
"
EBD management only reads Gartner reports telling them how marvellous we 'were' for customer service and so think they have the correct operating model....

EBD shareholders think we are marvelous for shedding overheads.

Gartner says our customers adore us so it must be so..

Does anyone recognise a trend here. ???